Salon Eve Terms & Conditions
We completely get that life doesn’t always go to plan! and that you can’t always make your appointment.. if that is the case we ask that you give us at least 24 hours notice prior to your appointment, this policy ensures that we have enough time to offer one of our wait list clients your appointment time.
We send out courtesy text message 3 days prior to your appointment, if we don’t hear back within 24 hours prior we will assume you want to cancel your appointment.
If you cancel your appointment with less then 24hours notice it will result in a 50% charge of your booking cost.
All new clients booking a large colour appointment will now require a $50 deposit which will come off your appointment cost on the day.
Thank you for your cooperation and understanding.
PAYMENT TERMS
Salon Eve requires payment on completion of your appointment unless an alternative arrangement is made. At Salon Eve we accept cash, EFTPOS, Visa or MasterCard. We do not accept American Express or Diners Club.
BOOKING POLICY
We always do our best to meet your booking request. To avoid disappointment, we recommend booking at least one week in advance. We recommend making future bookings at the end of each service to secure your ideal appointment time. Bookings can also be made online, by calling 03 5248 1547 or in person.
CANCELLATION POLICY
We completely get that life doesn’t always go to plan! and that you can’t always make your appointment.. if that is the case we ask that you give us at least 24 hours notice prior to your appointment, this policy ensures that we have enough time to offer one of our wait list clients your appointment time.
We send out courtesy text message 3 days prior to your appointment, if we don’t hear back within 24 hours prior we will assume you want to cancel your appointment.
If you cancel your appointment with less then 24 hours notice it will result in a 50% charge of your booking cost.
All new clients booking a large colour appointment will now require a $50 deposit which will come off your appointment cost on the day.
Thank you for your cooperation and understanding.
CHANGE OF MIND
Change of mind of booked services are not able to be facilitated within 24 hours of your appointment time.
OUR GUARANTEE
Salon Eve’s liability is limited as permitted under the Competition and Consumer Act 2010 (Cth). Should you however not be satisfied within a one week period of your original appointment, you need to contact Salon Eve via phone or in person regarding your grievance. Salon Eve will at no further cost to you correct your hair or replace your purchased product.
LATE POLICY
As hairdressing is an appointment based business, we ask that all Clients attend their appointments on time. However, if you are more than 15 minutes late, Salon Eve reserve the right to refuse service or reschedule your appointment to a more suitable time.
COMPLIMENTARY REMINDER SMS
All clients will be sent a confirmation SMS 2-3 days prior to their appointment. Failure to confirm 24 hours prior to your appointment will result in the appointment being cancelled.
Please note: it is an automated system and can only receive “YES” or “NO” responses, no personal messages.
ENQUIRIES
We accept email enquiries about our services, hairdressers, makeup artist and product range. We always try to respond within 24-hours of receiving your enquiry.
ONLINE STORE
SHIPPING
Flat rate $10 postage Australia wide
Flat rate $20 postage Overseas
Free shipping for sales over $100
Payment options
Payment can be made by using Mastercard or Visa via Stripe
Returns & exchanges
If the items you received were incorrect or faulty we’re happy to provide a refund, replacement, or store credit, including all postage costs. Please make sure you email us at info@saloneve.com.au within 7 days of receiving your order, so that we can make the necessary arrangements.
If you change your mind on the items you ordered please send us an email at info@saloneve.com.au to let us know what the problem is, from there we will ask you to send your products back in re-saleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or store credit (postage not included).
To return your items please email us to let us know the reason for the return, then print out a copy of your email and send it back to us with your products. Returns will not be accepted unless you have emailed us first.
You’ll then need to send the products to us:
1/127 Shannon Ave Manifold Heights, Geelong, Victoria
Please note that your return must be sent back within 30 days of the order date and be received by us in the same condition as you received them.
Privacy policy
Salon Eve ensures that we respect the personal information you have provided us when you access and use our website and abide by the appropriate privacy standards.
Personal details such as your name, email address and contact details will be collected. We ensure you that all information given to us from our customers are not shared or sold to any third parties.
